Buy a pre-owned phone or tablet over £300 from Spire Mobiles and it's covered for five years. If it develops a fault, we'll fix it — free.
🛒 Browse devicesPre-owned doesn't have to mean risky. Five years of cover removes the worry that comes with second-hand devices.
A failed screen or battery in a couple of years can cost £100+ to fix. With your warranty, you pay nothing.
Most pre-owned sellers offer 30 or 90 days. We offer five years because we only sell devices we trust to last.
Bring your phone back to the shop you bought it from. No call centres, no posting it off — just walk in and we'll sort it.
If your device develops a fault through no fault of your own within 5 years of purchase, we will repair or replace it. If this is not possible, we will issue store credit at the original purchase price (within 6 months of purchase) or the current resale value — whichever is lower (after 6 months).
Visit us at 19 Packers Row with your device and warranty receipt. We'll verify the IMEI and assess the fault in-store.
We aim to assess all claims within 2 working days. Most repairs are completed within 14 working days at no cost to you.
If we can't repair it, we'll offer a like-for-like replacement or store credit. No runaround, no excuses.
This warranty covers faults that develop through no fault of your own — not damage caused by accidents or misuse. The main exclusions are:
This warranty is issued by Spire Mobiles ("we", "us", "our") to the original purchaser ("you") named on the warranty certificate. It is personal to you and is non-transferable. The warranty becomes void if the device is sold, gifted, or otherwise transferred to any third party.
This warranty applies to pre-owned smartphones and tablets sold by Spire Mobiles at £300 or above and in Excellent or Good condition at the time of purchase. Devices sold in Fair condition are not covered by this 5-year warranty; they are covered by our standard 90-day warranty against parts failure. Devices sold in Damaged condition are sold "as-is" and carry no warranty whatsoever. The condition grade assigned at the time of sale is recorded on the warranty certificate and is final. The warranty period begins on the date of purchase recorded on the warranty certificate and expires five years from that date.
If your device develops a fault through no fault of your own during the warranty period — meaning a manufacturing or hardware defect arising under normal use, and not damage caused by external forces or your own actions — we will, at our discretion:
We will always attempt to repair before offering a replacement or store credit. The remedy provided is at our sole discretion, having regard to the nature of the fault and the availability of parts and stock. All remedies under this warranty are provided without prejudice to your statutory rights.
This warranty does not cover faults or damage caused by, or arising from, any of the following:
Any attempt to misrepresent the cause of a fault or to present a device other than the one sold under the warranty certificate will result in the warranty being voided in its entirety.
To make a warranty claim, please bring the following to Spire Mobiles at 19 Packers Row, Chesterfield, S40 1RB:
All faults will be assessed in-store. We reserve the right to refuse a warranty claim where: (a) the fault cannot be verified; (b) evidence of excluded damage is found; (c) the IMEI does not match our records; or (d) the warranty certificate cannot be produced.
We will aim to assess all warranty claims within 2 working days of the device being received. Where repair is required, we will endeavour to complete this within 14 working days. We will notify you as soon as reasonably practicable if a longer period is required. If a warranty repair does not resolve the original fault, or if the same fault recurs within 30 days of a warranty repair being completed, we will re-assess the device and, at our discretion, carry out a further repair or proceed to a replacement or store credit as set out in Clause 3.
We primarily use original manufacturer parts for all repairs. Where genuine parts are unavailable, we will use quality-equivalent parts to an equivalent standard. Where neither option is available, we will proceed to a replacement or store credit as set out in Clause 3.
This warranty will be voided, and no claim will be honoured, if any of the following apply:
Our liability under this warranty is limited solely to the repair, replacement, or store credit remedies described in Clause 3. We are not liable for any indirect, consequential, or economic loss arising from a device fault, including but not limited to loss of data, loss of earnings, or the cost of any alternative device during any repair period.
Nothing in these terms limits or excludes any liability that cannot be excluded by law.
This warranty is offered in addition to, and does not replace or diminish, your statutory rights under the Consumer Rights Act 2015 or any other applicable legislation. If you are unsure of your statutory rights, you may seek independent advice from Citizens Advice or Trading Standards.
These terms are governed by the laws of England and Wales. Any disputes arising under this warranty shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Spire Mobiles, 19 Packers Row, Chesterfield, S40 1RB
Web: spiremobiles.co.uk
Phone: 07561 472955
Every phone and tablet over £300 comes with our 5-year warranty as standard.